Shipping policy

Shipping Policy - Haus of Bevs

At Haus of Bevs, we are committed to providing efficient and reliable shipping for your Automatic Can Sealing Machine and related supplies. We understand the importance of timely delivery for your business operations. Please review our shipping policy below.

1. Order Processing Time

  • All orders are processed and shipped from our Australian warehouse.

  • Orders are typically processed within 1-3 business days (Monday to Friday, excluding public holidays) after payment confirmation.

  • Orders placed after [Your Cut-off Time, e.g., 2:00 PM AEST] on a business day, or on weekends/public holidays, will begin processing on the next business day.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on the weight and dimensions of your order, and your delivery address.

Free Shipping Globally:

  • Standard Shipping Applies:

    • Delivery Time: Estimated 21-40 business days from the date of shipment, depending on your location. Regional and remote areas may experience longer delivery times.

  • Please Note: International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the sole responsibility of the recipient.

3. Shipping Confirmation & Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package's journey.

  • Please allow up to 24 hours for the tracking information to become active.

4. Delivery Information

  • Delivery Address: Please ensure your shipping address is accurate and complete at the time of order placement. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

  • Signature on Delivery: For security, especially for high-value items like the Automatic Can Sealing Machine, a signature may be required upon delivery. If no one is available to sign, the courier will typically leave a card with instructions for redelivery or pickup from a local depot.

  • Multiple Shipments: In some cases, your order may be dispatched in multiple packages. You will receive separate tracking numbers for each shipment.

5. Shipping Delays & Issues

  • While we strive for timely deliveries, please be aware that unforeseen circumstances such as natural disasters, extreme weather conditions, customs delays (for international orders), or courier issues can occasionally impact delivery times.

  • If your order is significantly delayed, or if you encounter any issues with tracking your package, please contact our customer support team immediately for assistance.

6. Damaged or Lost Shipments

  • In the unfortunate event that your order arrives damaged, please document the damage with clear photographs and contact us within 48 hours of receipt. Retain all original packaging.

  • If your package is lost in transit, please contact us, and we will work with the courier to investigate and resolve the issue.

For any questions regarding our shipping policy or your specific order, please do not hesitate to contact our customer support team at hello@hausofbevs.com. We're here to help!